Requesting IT Support

Requesting IT & TeleCom Support

If you need help with either an information technology or telecommunications related problem, employees should email the Help Desk, helpdesk@voadv.org. Emailing the Help Desk creates a work order for the IT department.

When emailing the Help Desk, please include a short description of your problem in the subject heading (e.g. printer problem, application problem, telephone problem, etc.) of your email and a detailed description of the problem in the body of the e-mail. Everyone, simply emailing the IT department something is "down" without providing a complete description of the problem (more often than not) increases IT's response time because someone from the department will need to contact you to ask for details about the problem (that could have been included in the initial email request).

If, after sending an email request to the Help Desk, you do not receive an email response from the Help Desk within 10 minutes (see the example below), your request was not received and you should either text or call the IT department at 856-452-0449.

If you need to add additional information to your initial request, reply to the email from the Help Desk or use the appropriate hyperlink listed within the email.

If email is not an option for you, please call for support, 856-425-0449.

SecurManage Conference (Pittsburgh, PA, Oct 14-16, 2012)

For the second year in a row, I had the pleasure (and honor)  of representing the Volunteers of America Delaware Valley at the SecurManage Conference (yes, the e is purposefully missing)  and, once again, I had the opportunity to speak with all of the SecurManage employees who were at the engagement. The following is what I learned during the three days I spent in Pittsburgh.

New Features:

• Dynamic Report Writer
• Using newly adopted technology, the SecurManage support team can now create and add customized reports to the application more efficiently and quickly. Additionally, they can remove reports from any of the report queues their customers identify as unneeded. The ability to remove reports exists on the 'company level' and not the program level.
• Dynamic Page Allocation
• The SecurManage support team can now easily rename fields and hide unneeded fields from the Intake module. In the future, the application will allow customers to make changes to other modules as well.
• High Availability Clustering
• The application is becoming a true 'cloud' program in the near future. The SecurManage technical team is setting up/partnering with a west coast data-center to cross save data between it and the east coast data-center to improve accessibility. The impact/benefit on our end is guaranteed up-time because if one data-center goes offline we will seamlessly switch to the other one.

On a side note, I toured the new Pittsburgh based data-center, PAIR Networks. I can assure you that is a state of the art facility; it has multiple levels of redundancy and an exceptional staff.

My contribution to the conference this year, during the "create a SecurManage wish-list" for the developers portion of the conference, was purely techie. Several of the organizations expressed a concern regarding how SecurManage fails to intelligently segregate case notes and other treatment related data during a clients different stays at programs. I diagrammed how the preceding could be accomplished effectively via schema and normalization best practices. (I will not bore you with the details.) The SecurMange developers  were receptive to my ideas.

Please email me, Oscar Rueda, with any questions pertaining to my time spent at the SecurMange conference.

SharePoint: Start an Approval Workflow

Point to the name of the document or item for which you want to start a workflow, click the arrow that appears, and then click Workflows. 

Under Start a New Workflow, click the name of the Approval workflow that you want to start.

Type the names of the people you want to approve the document or item on the Approvers line, or click Approvers to select people and groups from the directory service.

 NOTE    If your workflow is a serial workflow, type or select the names of the workflow participants in the order in which you want the tasks to be assigned.

If you are including groups as workflow participants, select the Assign a single task to each group entered (Do not expand groups) check box if you want only one task notification to be assigned to the group instead of individual task notifications for every group member.

If you want to include a message or specific task instructions, type this information in the text box under Type a message to include with your request.

To specify when the task should be completed, under Due Date, do one of the following:

• For a serial workflow, type a number, and then select either Day(s) or Week(s) as the increment of time.
• For a parallel workflow, type or select a date under Tasks are due by.
• If you want other people to receive notifications (not task assignments) when the workflow is started, type their names on the CC line, or click CC to select people and groups from the directory service.

Click Start.

How to Set the Default Font in Word

How to change the style of the default font in Word 2002 or in Word 2003
To change the style of the default font in Word 2002 or in Word 2003, follow these steps:

1. If you do not have a document open, create a new document that is based on the Normal template.
   
   To do this, click New on the File menu, and then click Blank Document in the New Document task pane.
2. On the Format menu, click Font.
3. Select the font, the point size, and any attributes that you want.
   
4. Click Default.
5. Click Yes when you receive the following message:
   Do you want to change the default font to font name?
   This change will affect all new documents based on the NORMAL template.
6. On the File menu, hold the SHIFT key down, and then click Save All.
   
   Note If Word prompts you to save the new blank document, click Cancel. Word will not prompt you to save the changes to the Normal template unless the Prompt to save Normal template option is selected on the Save tab. To find this option, click Options on the Tools menu.

How to change the style of the default font in Word 2007

To change the style of the default font in Word 2007, follow these steps:

1. If you do not have a document open, create a new document that is based on the Normal template.
   
   To do this, click the Microsoft Office Button, click New in the New Document task pane, click Blank Document, and then click Create.
2. In the Font group, click Fonts.
3. Select the font, the point size, and any attributes that you want in the Fonts dialog box.
4. Click Default.
5. Click Yes when you receive the following message:
   Do you want to change the default font to font name?
   This change will affect all new documents based on the NORMAL template.
6. Click OK.
7. Click the Microsoft Office Button, and then click Word Options.
8. In the Customize tab, select Commands Not in the Ribbon in the list, and then select Save All.
9. Click Add, click OK, and then click Save All in the customized Quick Access Toolbar.
   
   Note If Word prompts you to save the new blank document, click Cancel. If you want Word to prompt you to save the changes to the Normal template, follow these steps:
   1. Click the Microsoft Office Button, and then click Word Options.
   2. In the Advanced tab, click to select the Prompt before saving Normal template check box in the Savegroup.

How to change the style of the default font in Word 2010

To change the style of the default font in Word 2010, follow these steps:

1. If you do not have a document open, create a new document that is based on the Normal template. To do this, clickFile, click New, click Blank Document, and then click Create.
2. In the Font group, click the Font flyout.
3. Select the options that you want to apply to the default font, such as font style and font size. If you selected specific text, the properties of the selected text are set in the dialog box.
4. Click Set As Default.
5. Select the All documents based on the Normal.dotm template? option, and then click OK.

Support, Microsoft. "How to set the default font in Word."http://support.microsoft.com/kb/291291 ."

                                     

SharePoint: Uploading Incident Reports

1. Open SharePoint: http://voadvdm/Pages/Default.aspx
2. Click on COO: http://voadvdm/SiteDirectory/COO/default.aspx (from within the table of contents)
3. Click on Incident Reports (located on the left hand side beneath Documents)
4. Click on the appropriate program Folder
5. Click on Upload from the toolbar
6. Click on Browse (and locate the Incident Report document)
7. Double click on the Incident Report Document
8. Click OK

After uploading an Incident Report, Workflow the document for Approval.

*Note: Access to the Incident Report library in SharePoint is restricted; program directors decide who needs access.

Flag an outgoing message so the recipient receives a reminder (Outlook 2000/2002/2003/2007)

Let's say you want to help an email recipient remember to review an email that you're sending. You can flag that message and cause the recipient to receive a reminder about reviewing that email message. To do so:

1. Launch a new Message form, and then choose Actions | Follow Up | Add Reminder (Actions | Follow Up in 2002; Actions | Flag For Follow Up in 2000). Tí If you have Microsoft Word set as your email editor, click the Message Flag button on the form's toolbar instead.
2. Make a selection from both the Flag To and Due By drop-down lists in the Flag For Follow Up dialog box. Then, click OK.

Complete your message, and then click Send. The recipient will receive a reminder about reviewing the email you sent on the day and time you've specified.

Adapt for Outlook 2007

To flag your message for follow-up in Outlook 2007, open a new Message form and then go to the Message tab. In the Options group, click the Follow Up button.


eTips, New Horizons. "Flag an outgoing message so the recipient receives a reminder (Outlook 2000/2002/2003/2007)." Message to Oscar Rueda. 03/26/2012. E-mail.

Easily add part of an open document to an Outlook item (2000/2002/2003/2007)

Let's say you have an open Word document and you'd like to include part of it in an email message. Would you copy the text from the Word document, launch a new Message form in Outlook, click in the message area of the form, and then paste the text? Well, here's a faster way:

1. Reduce the size of the Word document window by clicking the Restore Down button in the top-right corner of the window.
2. Highlight the information in Word that you'd like to add to your email message.
3. Drag the highlighted text to the Mail icon on the Navigation Pane in 2003/2007, or drag it to the Inbox folder in the Folders List in any version.

A new Message form automatically launches with the text inserted into the message body area of the form and the cursor ready to go in the To field.

Use this same technique to add information to a Contact, a Task, a Note, a Meeting, or an Appointment form. Just drag the text to the respective icon in the Navigation Pane in 2003/2007, or to the appropriate folder in the Folder List in any version.


eTips, New Horizons. "Easily add part of an open document to an Outlook item (2000/2002/2003/2007)." Message to Oscar Rueda. 3/12/2012. E-mail.

http

Instantly create a numbered list without taking your hands off the keyboard (Word 2000/2002/2003/2007)

"You can easily create a numbered list in Word by selecting your list text and clicking the Numbering button on the formatting toolbar. But there's an even quicker way. Simply type the number 1, press [Tab], and then type your first numbered line's text. Then, press [Enter] and Word automatically enters the number 2 and moves your insertion point to align with the first entry. As long as you continue with your list, Word continues to insert consecutive numbers. To end the list, just press [Enter] twice.

If this doesn't work, ensure that you have the option enabled. Select Tools | AutoCorrect Options, and choose the AutoFormat As You Type tab. Select the Automatic Numbered Lists check box under Apply As You Type.(In 2007, click the Microsoft Office Button, then click on Word Options. Click Proofing, then click AutoCorrect Options to open the AutoCorrect dialog box.)"


eTips, New Horizons. "Instantly create a numbered list without taking your hands off the keyboard (Word 2000/2002/2003/2007) ." Message to Oscar Rueda. 12/27/2011. E-mail.

Internet Usage Policy

POLICY:

Internet services are to be used to acquire information related to, or designed to facilitate the performance of regular assigned duties; and to facilitate performance of any task or project in a manner that is consistent with Volunteers of America’s legitimate business interests.

PROCEDURES:

1. Transmission of any material in violation of any United States or state

regulation is prohibited. This includes, but is not limited to, copyrighted

material, threatening or obscene material, or material protected by trade

secret.

2. Use for commercial activities outside of Volunteers of America Delaware

Valley’s business objectives or product advertisements are prohibited.

3. The use of the Internet is a privilege, not a right. Inappropriate use,

including any violation of these conditions and rules, may result in

cancellation of these privileges, as well as disciplinary action as specified

in the employee handbook.

4. Volunteers of America Delaware Valley senior management has the

authority to determine appropriate use and may deny, evoke, suspend or

close any employee’s access at any time based upon its determination of

inappropriate use by that employee.

5. Volunteers of America Delaware Valley reserve the right to review any

material accessed by employees with Internet access to determine the

appropriateness of such material. Volunteers of America Delaware Valley

may review this material at any time.

6. Security of Volunteers of America Delaware Valley computing resources

is a high priority, especially since the systems are used for our daily

business. Users must abide by the following security steps; do not

download software from the Internet onto any disk drive in use at the

company without prior consent of management and the systems group,

do not allow any other employee to use your login name and/or password

without the permission of management, discovery of any security problem

will be reported to your line manager and the systems staff immediately.

Recover a Program That is Not Responding

Applies to: Microsoft Office Excel 2003, PowerPoint 2003, Publisher 2003, Word 2003

1. On the Microsoft Windows Start menu, point to Programs, point toMicrosoft Office Tools, and then click Microsoft Office Application Recovery.
2. In the Application list, click the program or document that is not responding.
3. Do one of the following:
• To attempt to recover the files you were working on, click Recover Application.
• If you just want to close the program, and lose recent changes to the files, click End Application.
4. The error that caused the problem can be reported to Microsoft for use in improving future versions of the program. Click Send Error Report or Don't Send.

 NOTE   If you are not connected to the internet you can click Send Error Report Later to be prompted to send the report the next time you connect.

http://office.microsoft.com/en-us/visio-help/recover-a-program-that-is-not-responding-HP003088983.aspx