Recover a Program That is Not Responding

Applies to: Microsoft Office Excel 2003, PowerPoint 2003, Publisher 2003, Word 2003

1. On the Microsoft Windows Start menu, point to Programs, point toMicrosoft Office Tools, and then click Microsoft Office Application Recovery.
2. In the Application list, click the program or document that is not responding.
3. Do one of the following:
• To attempt to recover the files you were working on, click Recover Application.
• If you just want to close the program, and lose recent changes to the files, click End Application.
4. The error that caused the problem can be reported to Microsoft for use in improving future versions of the program. Click Send Error Report or Don't Send.

 NOTE   If you are not connected to the internet you can click Send Error Report Later to be prompted to send the report the next time you connect.

http://office.microsoft.com/en-us/visio-help/recover-a-program-that-is-not-responding-HP003088983.aspx