Monday, November 14, 2011

Postini: Our SPAM Email Filter

Please remember to regularly check Postini (our SPAM filter). You may log into your account via the following link .

Why is it important to log into Postini?

Postini quarantines emails it suspects are SPAM; it doesn’t delete the emails until you verify that they are actually unwanted emails. Alternatively, you also validate valid emails allowing them to pass through to your Outlook Inbox.

If you cannot remember your Postini password:

1.       First, enter the email address that you were issued (e.g. example,

2.       Second, enter a password (make one up if you have to) and select LOG IN

3.       Since the password was incorrect you’ll receive an error: Invalid log in or server error. Please try again.

4.       Select (click on) Forgot your password?

Thursday, October 27, 2011

Managers Meeting News Brief 2011-Oct-27

Please be aware of the following:
  • Changes to SharePoint, http://voadvdm/Pages/Default.aspx*
    • New Location for Incident Reports (COO Site)
      • Only Directors and other managers will have access
    • New Table of Contents
    • New Sites or Re-named Sites

  • There is a new IT Blog,
    • It provides utilitarian information
*The changes are not happening immediately; we are using a phased approach.

Friday, October 14, 2011

Saving Documents

If you are saving important documents to/on your desktop, STOP IT!; you are placing your precious data at risk. Why? The IT department does not backup your desktop profile.

Everyone, please ensure you are saving documents to either your My Documents folder, a shared Program/Department folder (on the F, G, or mapped drive), or SharePoint. The IT department does backup the previously mentioned locations on the servers.

Friday, October 7, 2011

Outlook Web Access (OWA)

If you are away from your main computer, or are using a non-Windows operating system (such as Mac OS), you can use the Outlook Web Access (OWA) webpage to set your Out of Office message.
  1. Open your web browser, and navigate to the OWA web page (
  2. Log in using your Exchange credentials
  3. Click Options in the upper right hand corner.
  4. In the left hand column, click the Out of Office Assistant choice.
  5. Select the Send Out of Office auto-replies radio button.
  6. To set the date range that your Out of Office response will be sent, select the Send Out of Office auto-replies only during this time period checkbox.
  7. Set the date and time range you want the Out of Office message to be active in the Start time: and End time: ranges.
  8. You can change your Out of Office message (the current one is displayed in yellow) by checking the Replace my current Out of Office message with the following: checkbox and typing the new message in the text box below.
  9. If you wish to send auto-replies to email addresses outside of the Exchange server, select the Send Out of Office Replies to External Senders checkbox.
  10. If you wish to send replies to people outside of your Contact list, select the Send Out of Office auto-replies to anyone outside my organization radio button.
  11. You can change your Out of Office message (the current one is displayed in yellow) by checking the Replace my current Out of Office message with the following: checkbox and typing the new message in the text box below.
  12. When you are finished with your modifications to your Out of Office settings, click the Save button in the upper grey bar.
To turn off auto-replies, select the Do not send Out of Office auto-replies radio button.

*When browsing to the website, you may see the following message, "There is a problem with the website's security certificate." If you do, select/click on   “Continue to this website (not recommended).”


Thursday, September 29, 2011

Requesting IT & TeleCom Support

If you need help with either an information technology or telecommunications related problem, employees should email the Help Desk, Emailing the Help Desk creates a work order for the IT department.

When emailing the Help Desk, please include a short description of your problem in the subject heading (e.g. printer problem, application problem, telephone problem, etc.) of your email and a detailed description of the problem in the body of the e-mail. Everyone, simply emailing the IT department something is "down" without providing a complete description of the problem (more often than not) increases IT's response time because someone from the department will need to contact you to ask for details about the problem (that could have been included in the initial email request).

The Help Desk is a not a third-party tech support company; it is a help desk application the IT department uses to track and prioritize support requests. When someone emails the Help Desk, everyone in the VOADV IT department (currently composed of Dan and Oscar) and our IT consultant, Chuck Grindle, receives an email notification. If, after sending an email request to the Help Desk, you do not receive an email response from the Help Desk within 10 minutes (see the example below), your request was not received and you should either text or call the IT department at 856-452-0449.

If you need to add additional information to your initial request, reply to the email from the Help Desk or use the appropriate hyperlink listed within the email.

If email is not an option for you, please call for support, 856-425-0449.

Friday, September 23, 2011

SecurManage Conference (Pittsburgh, PA, Sept 18-20, 2011)

This past week I attended the SecurManage conference in Pittsburg; it was a worthwhile trip. I had an opportunity to meet the developers, learn about upcoming changes to the application, and convey the changes Volunteers of America Delaware Valley would like made to the case management system.

Before traveling to Pittsburgh, I drafted a list of items I either wanted the SecurManage folks to implement or fix (while I was there they addressed my list); the list included:

  1. requiring password changes after so many days; according to the developers, within the next year, they will be forcing users to change their passwords after X amount of days.
  2.  creating new users based off of a template (a more advanced role-based security configuration); yes, they are re-creating the new user setup component of the application.
  3. modifying the intake and discharge history reports; they created a new report to fix the problem I brought to their attention several months ago . It's called the Movement Report. 
  4. ensuring the time stamp to modified LSI-Rs reflects who modified the report; they noted the flaw but have yet to work on fixing it.
  5. identifying returning clients without giving all of our SecurManage users VOA-All access; they created a new Alumni Module.
  6. allowing admins to either modify or add data located wherever there is a drop-down menu; they will not allow it or plan to ever allow users to do so.
  7. providing white papers pertinent to best-practices; they may do so in the future.
Our users can expect to see the following changes to SecurManage:
  1. New Reports
    1. Average Census Report
    2. Movement Report (including building transfers)
    3. Checking Transaction Report
    4. Close Out Report
    5. Admission Report
    6. New Assignment History Movement Report
  2. New Scheduling Module
    1. TBD
  3. Tablet Computer Functionality
    1. Voice recognition
    2. Device GPS Tracking (only works with the Android operating system)
  4. New QCP, Quality Control, Module
    1. Available at an additional costs of $.25 per head
  5. ACA Forms
  6. New Alumni Module
  7. New Assessment Instrument
    1. ORAS, Ohio Risk Assessment System
On a side note, while attending one of the breakout sessions, I learned about the Facility Tasks component in SecurManage that tracks scheduled facility related preventive maintenance items. I thought it was useful way to document items that, while not case management or treatment related, are still very important to our funding sources.  Do we at VOADV use the Facility Tasks section in SecurManage?

Please email me, Oscar R, with any questions you may have regarding the three days I spent at the SecurManage Conference or leave a Comment below.