Tuesday, March 10, 2020

Requesting IT & TeleCom Support

Everyone, please note, in order to increase safety and minimize exposure due to COVID-19, we are enacting the following policies:

  1.  If you are assigned a device or a device is requested for you from a supervisor, you will have to pick it up from Collingswood and sign the Agency Property form there. Any devices that have been turned in by staff leaving the agency must also be returned to Collingswood.
  2. Anyone having issues with a specific assigned device (smart phone, cell phone, tablet, laptop, aircard, etc) will have to bring the device to Collingswood for troubleshooting, and pick it up when the device is repaired or replaced.
  3. If you are in need of a replacement minor computer component (such as a keyboard or mouse) you will have to pick up the device from Collingswood.
The IT department is located at 235 White Horse Pike, Collingswood, NJ 08107. Any major issues that arise (replacing computers/terminals/monitors, repairing client computers, printer issues, site service outages, etc) will still be handled by a visiting IT technician.
 
If you need help with either an information technology or telecommunications related problem, employees should email the Help Desk, helpdesk@voadv.org. Emailing the Help Desk creates a work order for the IT department.

When emailing the Help Desk, please include a short description of your problem in the subject heading (e.g. printer problem, application problem, telephone problem, etc.) of your email and a detailed description of the problem in the body of the e-mail (this includes any error messages that you encounter). Everyone, simply emailing the IT department something is "down" without providing a complete description of the problem (more often than not) increases IT's response time because someone from the department will need to contact you to ask for details about the problem (that could have been included in the initial email request).

If, after sending an email request to the Help Desk, you do not receive an email response from the Help Desk within 10 minutes (see the example below), your request was not received and you should either text or call the IT department at 856-425-0449.



If you need to add additional information to your initial request, reply to the email from the Help Desk or use the appropriate hyperlink listed within the email.

If email is not an option for you, please call for support, 856-425-0449.

Also, if you are working from home and you need help accessing/using Remote Desktop, please request support via VOADV IT Rescue Me during business hours by completing the little form (and then clicking on VOADV IT  Rescue) located in the upper right hand corner of this site.

15 comments:

  1. Valuable information. Thanks for publishing such great information. You are doing such a great job. This information is very helpful for everyone. Keep it up. Thanks. Managed service provider Myanmar

    ReplyDelete
  2. Excellent information, This information will always help to everyone for gaining knowledge. So please always share your valuable information. I am very thankful to you for providing good information. IT services Miami

    ReplyDelete
  3. I am very thankful to you that you have shared this excellent information with us. I got some different kind of knowledge from your webpage, and it is helpful for everyone. Thanks for share it.Telecom Consultant For Businesses in USA

    ReplyDelete
  4. Great work man you have post a great post it will help people very much keep it do more for people like that for more click here newstops.

    ReplyDelete
  5. Great job for publishing such a nice article. Your article isn’t only useful but it is additionally really informative. Thank you because you have been willing to share information with us.grant funding for small businesses in Vancouver

    ReplyDelete
  6. You are providing such an informative article here. You have described everything which is easily understandable to everyone.Enterprise Systems Keep sharing this kind of articles, Thank you.

    ReplyDelete
  7. Thank you so much for sharing this blog with us. It provides a collection of useful information. You obviously put a lot of effort into it! Best it support services service provider.

    ReplyDelete
  8. Wow! Thank you! I constantly wanted to write on my site something like that. Can I take a portion of your post to my website? Best custom web development services service provider.

    ReplyDelete
  9. Excellent information, Thanks for publishing such essential information. You are doing such a good job. This information is very helpful for everyone. Keep it up. Thanks. small business phone service

    ReplyDelete
  10. You have given important data for us. It is excellent and informative for everyone. Always keep posting. I am very thankful to you. computer support houston tx

    ReplyDelete
  11. Thank you for taking the time to post this blog. I am pleased with your work after reading this post. This is very useful for us. Keep sharing such blogs. Server Management Naples FL

    ReplyDelete
  12. Such a lovely collection which you have shared here. I liked your way to express your views in this post. Thank you for sharing this blog with us. managed it services Los Angeles

    ReplyDelete
  13. It’s actually a great and helpful piece of info. I’m happy that you just shared this helpful info with us. Please keep us informed like this. Thanks for sharing! Best it support company service provider.

    ReplyDelete
  14. Hey what a brilliant post I have come across and believe me I have been searching out for this similar kind of post for past a week and hardly came across this. Thank you very much and will look for more postings from you Best google advertising malaysia service provider.

    ReplyDelete